Privacy & Data Protection

At Vulkan Spiele Casino, we take your privacy seriously. This policy explains what information we collect when you use our website and account services, how we use and protect it, and the choices you have about your personal information.

Information we collect

We collect information you provide to us, information generated when you use your account, and technical information from your device and browser. The information we hold depends on how you use our services.

Personal data

When you create or manage an account, we may collect your name, date of birth, contact details and account credentials. We may also collect information you provide when you contact support or complete an identity check. Please keep your account details up to date so we can contact you about important matters.

Technical data

Our systems may record your IP address, device type, browser, operating system, pages visited and account activity. This helps us run the website, identify technical problems and protect accounts from unauthorised access.

Transactional data

We keep records of deposits, withdrawals, payment methods and other account transactions. Payment details may also be handled by the third-party providers involved in processing a transaction.

How we use your information

We use information to provide and manage your account, process transactions, respond to requests and maintain the security of our services. We may also use it to check account activity, meet applicable obligations and improve how the website works. Where a choice is available, you can manage your communication preferences through your account or by contacting support.

How we protect your data

We use access controls and other safeguards intended to protect information against unauthorised access, loss or misuse. Access to personal information is limited to people and providers who need it for their work. No online service can remove every security risk, so you should use a strong password and keep your login details private. We store information for as long as needed for the purposes described in this policy and any applicable obligations.

Cookies and tracking technologies

Cookies and similar technologies help the website remember your settings, maintain your session and understand how visitors use its pages. Some are needed for the website to work; others help us assess performance. You can manage cookies through your browser settings, although blocking certain cookies may affect account features.

Your privacy rights

You may have the right to ask for a copy of your personal information, request a correction, or ask us to delete information we no longer need. You may also be able to object to certain uses of your data or request that we restrict them. These rights can depend on the circumstances and applicable law.

Access, correction and deletion

To make a request, contact support through the website. We may need to confirm your identity before making changes or sharing account information. If we cannot delete particular records because we need to retain them, we will explain this when responding to your request.

Sharing information with third parties

We may share information with providers that help us operate the website, process payments, verify accounts or provide support. We may also disclose information where required by law or to protect our services and users. Providers receiving information are expected to handle it securely and only for the relevant purpose.

Updates to this policy

We may update this policy when our services or data practices change. The current version will be available on this page. Please check it from time to time to stay informed about how we handle your information.