Our support team is available to help with questions about using the site, account-related issues, technical concerns or general feedback. Choose the contact option that suits your enquiry, and include your username where relevant so the team can locate the right information. For payment questions, contact the payments team. Affiliate enquiries can be sent directly to our partnerships team. The table below lists the available contact details and support hours, so you can choose the most convenient way to get in touch.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Account and technical help |
| General enquiries | [email protected] - General questions |
| Affiliate enquiries | [email protected] - Affiliate partnerships |
| Phone | +44 20 7486 2953 |
| Working hours | Customer support: 24/7; general and affiliate enquiries: Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues, or cases that need an explanation or supporting documents. When you get in touch, include a clear subject line and make sure your contact details are up to date. This helps our team understand your request and respond without unnecessary delays.
Contact Form
Response Time
Our support team aims to reply to most enquiries within one business day. Some requests need extra checks or input from another team, so more complex issues may take longer depending on their nature. If your query concerns an account or payment, include the relevant details when you contact us to help us review it efficiently.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d like to hear from you. Share what’s working well or what could be clearer, and our team will review your comments carefully. Your feedback helps us identify useful changes and improve the service and overall experience for everyone who visits.